よくある質問｜イルミナージュ
FAQ
Frequently Asked Questions
Frequently Asked Questions
How much is the admission fee?
Can I buy tickets on the day?
Yes, same-day tickets are sold at the ticket booth at each event venue. However, priority entry tickets are sold online only, so please purchase them in advance.
What is a priority entry ticket?
It is a ticket that reduces your waiting time for entry. We recommend using it on dates when crowds are expected.
Where can I purchase tickets?
Same-day tickets are sold at the ticket booth at each event venue. Priority tickets are sold online only.
Can I get a refund for my ticket?
Ticket refunds are not permitted for any reason.
Can tickets sell out?
Tickets do not sell out.
I lost my ticket / left it at home
Even if you lose or forget your ticket at home, we do not reissue tickets. Reissuing tickets for any reason is not permitted.
If you suspect theft, please report it to the police.
Please take care to manage and store your tickets safely.
VENUE INFO
Event Venue Information
Event Venue Information
Is the event held in the rain?
All venues operate rain or shine. In light rain, the event runs as usual.
If the event is cancelled due to severe weather, an announcement will be posted on the website that day.
How long does a visit take?
It varies by guest, but the average is about 30 minutes to 1 hour.
Is there parking at the venue?
Kobe Illuminage：Parking for 1,500 vehicles is available (free).
Osaka Castle Illuminage：Bicycle parking is available. The nearest paid parking is Ecolo Park Osaka Prefectural Office Parking.
Hita Illuminage：Parking is available at the Sapporo Beer Kyushu Hita Factory (capacity: 150 vehicles, free).
Can I enter with a stroller?
Yes, entry is possible with strollers, pet carts, and wheelchairs.
There are steps and uneven surfaces inside the venue, so we recommend being accompanied by a guardian.
Can I re-enter the venue?
Re-entry is not permitted.
Each ticket allows one entry per person.
Can I take photos or videos?
Photography and videography are freely permitted at all event venues.
Please be considerate of other guests when using tripods and similar equipment.
※Flash photography is prohibited during the Light Monkey Show only. Please take note.
Cosplay photography is also fine as long as you follow the above guidelines.
Can I use drones?
Drones are not permitted. For safety reasons, flying over and around the premises is prohibited.
Can I bring my pet?
Kobe Illuminage：Pets are allowed at this venue only.
Osaka Castle Illuminage: Service dogs, assistance dogs, and hearing dogs are permitted.
Hita Illuminage：Pets are not permitted, with the exception of guide dogs, service dogs, and hearing dogs.
Are wheelchair rentals available?
Kobe Illuminage：Wheelchair rentals are available at the gate (2 units, free).
Osaka Castle Illuminage：No rentals available.
Hita Illuminage：Strollers and wheelchairs are welcome. The garden is mostly paved and well-maintained.
Are stroller rentals available?
Stroller rentals are not available at any venue. Please bring your own.
Can I eat and drink inside the venue?
Eating and drinking is permitted at all venues.
Is there a smoking area?
Osaka Castle Illuminage：No smoking.
Kobe Illuminage：Please use the designated smoking area.
Hita Illuminage：No smoking in principle; a designated outdoor smoking area is available. All indoor facilities (tour areas, shop, restaurant) are completely non-smoking. A designated smoking space is provided outside the building (near the outdoor entrance). E-cigarettes and heated tobacco products are also restricted to the designated area only.
※Temporary exit and re-entry are not permitted.
Are there restrooms inside the venue?
Restrooms are available inside the Kobe Illuminage and Osaka Castle Illuminage venues.
Hita Illuminage：Restrooms are located at the Welcome Hall (tour reception and shop), around the tour area, and at the attached restaurant (Hita Mori no Beer Garden). Wheelchair-accessible multi-purpose toilets and diaper-changing facilities are also available.
Is there luggage storage?
Luggage storage is not available at any venue.
I left something at the venue / I found a lost item
If you lost or found an item, please speak to the staff in orange uniforms at each venue.
If your lost item is not found, please contact us at a later date.
Illuminage Office: mail@illuminagegroup.com