Q&A
FAQ
- How much is the admission fee?
Kobe Illuminage
Osaka Castle Illuminage
Drive-through Sakai Illuminations
- What is a priority admission ticket?
- This ticket reduces the time you have to wait to enter the venue.
- Where can I purchase tickets?
- SAME-DAY TICKETS ARE AVAILABLE AT TICKET BOOTHS AT EACH EVENT VENUE ON THE DAY OF THE EVENT. PRIORITY ADMISSION TICKETS ARE ONLY SOLD ON THE WEB, SO PLEASE PURCHASE THEM IN ADVANCE.
- Do you offer group discounts?
団体やツアーでご来場をお考えの際には、スムーズにご来場いただけるようにお手伝いいたしますので、イルミナージュ事務局へお問い合わせください。
イルミナージュ事務局：mail@illuminagegroup.com>
- Do you offer discounts?
- There are no discounts. The price is the same for everyone at both venues.
- I lost my ticket or forgot my ticket at home.
Tickets will not be reissued for lost or forgotten tickets.
Reissue of tickets for any reason is not permitted.
If you suspect that your property has been stolen, please report the theft to the police.
Please take care in managing and storing your tickets.
- Can I get a refund for my ticket?
- No refunds will be granted for any reason.
- Do tickets ever sell out?
- Tickets will not sell out.
- What is the difference between a priority admission ticket and a regular ticket?
Express tickets have priority admission,
This ticket reduces waiting time.
We hope you will make use of this information when you expect crowded dates.
event venue information
About the event venue
For more information about Osaka Castle Illuminage, click here.
Click here for details about Kobe Illuminage
大阪城イルミナージュ 駐輪場がございます。一番近い有料駐車場はエコロパーク大阪府庁駐車場です。
神戸イルミナージュ 1500台無料の駐車場がございます。
You are free to take photos and videos at all event sites.
Please take care not to disturb other visitors with tripods, etc., before taking pictures.
Please refrain from occupying the same location.
*Flash photography is prohibited only for the light monkey show.
Please note
Cosplay photography is not a problem as long as the above information is observed.
It is not allowed to use. For safety reasons and to avoid collisions with other passengers or objects, flying over or around the premises is prohibited.
Pets are allowed only at the Ultraman Illuminage and Kobe Illuminage venues.
Osaka Castle Illuminage
→Service dogs, assistance dogs, hearing dogs, etc. are allowed.
*Please present your user's ID, physical disability certificate, etc.
Admission is available.
We recommend that you be accompanied by a parent or guardian as there are steps inside the venue.
Kobe Illuminage: Available for rent at the gate (2 units)
There is no rental fee.
Osaka Castle Illuminage: No rental available.
Ultraman Illuminations: available for rent at the gate (2 units)
Strollers are not available for rent at all venues. Please bring your own.
The pace varies from client to client, but a rough estimate is around 30 minutes to 1 hour.
Re-entry is not permitted.
Tickets per person
May only be used once per card.
Food and beverages are allowed in all venues.
Osaka Castle Illuminage: No smoking.
Ultraman Illuminations: Smoking is not prohibited, but please bring your own portable ashtray so as not to disturb others.
Kobe Illuminage: Please smoke in the smoking area.
*Temporary exit and re-entry are not permitted.
Restrooms are available at Kobe Illuminage, Osaka Castle Illuminage, and Ultraman Illuminage.
Drive-through Sakai Illuminations are only available in the food and beverage area.
Luggage cannot be checked in at all venues.
If you forget something at the venue
If you pick up a lost item, please contact the orange staff at each venue.
If you cannot find your forgotten item, please contact us at a later date.
Illuminage Office : mail@illuminagegroup.com
All events will be held rain or shine.
IN CASE THE EVENT WILL NOT BE HELD DUE TO INCLEMENT WEATHER, PLEASE CHECK THE WEBSITE ON THE DAY OF THE EVENT.
You can get off and have your picture taken at the food and beverage booth area.
Enjoyable for both children and adults,
Full of diverse illuminations!
Enjoy different LEDs, neon lights, gimmicks, etc. depending on the venue.
There are no holidays.
The event is also held during the year-end and New Year's holidays.
Inquiries about Illuminage
ILLUMINAGE JAPAN
- 530-0003
- Dojima, Kita-ku, Osaka City
- 1-1-25 SHIN YAMAMOTO BLDG. 1F
- mail@illuminagegroup.com
- 06-6452-6452